Do you offer next day delivery?

We do not offer next day delivery as most of our orders get delivered within 1-3 working days.

 

Do you deliver to BFPO addresses?

Unfortunately, we are currently unable to deliver items to BFPO addresses.

 

Can I cancel or amend an order once it has been placed?

Regrettably, we are unable to cancel or amend orders once they have been placed. This includes changes to your delivery address. Please ensure you review all information carefully as you proceed through our checkout. However, you can return any unwanted product to us. For details of our refund policy, please CLICK HERE.

 

There is an item that I would like to buy on the website, but there is no ‘add to my bag icon’ or it states product unavailable to view. Why is this?

Regrettably, this item is now out of stock on our website, and will be removed shortly.

 

What is your refund policy for items purchased from the website?

Rosa Pink is happy to offer a refund or exchange on any perfect merchandise returned within 14 days (please note that we do not refund Sale items) with the despatch note, except for pierced products.

For more information, please visit our online return policy.

 

If I return an item to you, is my postage refunded?

The initial postage and packaging charge is only refundable for faulty goods, goods not as described or incorrect orders.

 

I am missing an item from my order. What should I do?

Sorry about this! If you have an item missing from your parcel, please contact our Website Customer Services team.

 

Do you offer a gift wrapping service?

Regrettably, we do not have the facilities to gift wrap or include a gift message with any of our orders. Please note, all orders will be sent with a despatch note inside the parcel. This needs to be included in the parcel as it is your proof of purchase.

 

Do I have to sign up for Verified by Visa or MasterCard Secure code?

In order to place an order on the website, you may need to be registered for one of the above, if applicable. For further information, please to visit our security page or, alternatively, please contact your card provider.

 

Do you deliver internationally?

We currently do not ship to countries outside of the UK and Republic of Ireland.

 

What is your exchange rate?

All of our prices are shown in Pounds Sterling. If you’re using an internationally registered credit or debit card, your card provider will apply the exchange rate when your card is charged. Please be advised that your card provider may add an additional processing charge or administration charge which international card holders are liable to pay.